Remote interpreting & telephone interpreting

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Remote interpreting & telephone interpreting for medical / hospital, business, legal, insurance…

Remote interpreting offers language interpreting services without the interpreter physically present. It’s particularly useful where there are geographical or environmental constraints. We also of course offer face-to-face interpreting (business, public sector and medical) as well as conference solutions.

Telephone interpreting is the commonest format, but other solutions include Skype, WhatsApp, and more. Dedicated conferencing systems also exist, both audio and visual. We work with all the main types of remote and telephone interpreting.
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Benefits of remote interpreting

Firstly, for rarer languages only very few interpreters are available and they can’t be everywhere. As a result, delivering face-to-face interpreting outside their local area incurs very high costs in travel and time. We can overcome that by using telephone interpreting or another remote interpreter solution, although there are drawbacks too – see below.

Secondly, some situations may prevent even local travel. Interpreting is still needed however, and delivering this remotely allows the service to still be provided effectively.

Cost is a third factor. Since no travel time or expenses arise, a remote interpreter can save some costs.

Drawbacks of remote or telephone interpreting

Telephone interpreting in particular deprives the interpreter of the normal visual cues – expression or gesture – which are so important in conversation. That naturally makes this form of interpreting less effective than face-to-face.

Audio-visual remote interpreting using something like WhatsApp can help, but there’s still a big difference between watching someone onscreen, and “being there”. That’s especially true of a small cellphone screen. This also needs more bandwidth than simple voice calls so is very dependent on signal strength.

In addition, the presence of a human interpreter can be very reassuring for the service users, which can make remote provision a poor solution in some situations. The remote interpreter of course also can’t help with any documents.

The bottom line

We offer comprehensive telephone and other remote interpreting, drawing on our vast interpreter base, to meet whatever needs you have. With 30 years’ experience, delivering over 12,000 professional interpreting solutions to date, we’re your reliable partner. While it’s true that face-to-face interpreting will normally deliver a better outcome, where this isn’t possible our great team is here to provide optimal remote interpreter solutions.

If you’d like to discuss how our remote interpreter services can help you, just drop us a few details above (in total confidence of course) and we’ll get straight back to you. Or our helpful team would love to assist on UK Freefone 0800 783 4678 (Intnl 0044 1772 558858).

Remote interpreting telephone interpreting image

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Please just give us a brief outline of what you’re looking for, and one of our friendly team will get straight back to you.

Potential Suppliers please go here - applications via this form will not be processed.

Your Name (required)We PROMISE to use your information ONLY for our work with you. Your name and other details will never be passed on to other parties and will be retained only for as long as we need them.

Your Email (required)We need this to be able to send you our quotation. Your email will not be shared with anyone.

What would you like us to do? (required)e.g. "Translation into Greek of user manual"

Your company or organization, if applicableOptional - we're not prying, this just helps us see if we've worked with another part of your organisation before which helps us identify the best translator for you

Telephone Also optional, but it will help us to resolve any queries more quickly with you so we can respond faster. We promise not to share this with anyone else unless needed (sometimes for interpreting), and we WON'T hassle you!

Can you tell us a bit more about what you need? Size, format etc?If you're unclear, don't worry - our friendly team is here to help so you're welcome to chat over, on 0800 783 4678!

Paypal, Paypal QR and card payment welcome!

Accepted Payments

You can upload a file to us below; we recommend zipping to protect the contents. Only one file can be uploaded, so please zip multiple files together. Maximum file size: 10MB. NB: LARGE FILES TAKE TIME TO UPLOAD. PLEASE WAIT FOR "MESSAGE SENT" CONFIRMATION (beneath Send button) BEFORE CLOSING THIS WINDOW!

To confirm that you are happy for us to use the information that you give us, in total confidence, in order to handle your request, please tick this box: Confirmed

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It seems a glitch in some browsers means they may not confirm sending is complete - rest assured the email will get through to us, so if after what seems ample time you haven't had that confirmation just press [Esc] to close the form - thanks!

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Get a free Quote

Please just give us a brief outline of what you’re looking for, and one of our friendly team will get straight back to you.

Potential Suppliers please go here - applications via this form will not be processed.

Your Name (required)We PROMISE to use your information ONLY for our work with you. Your name and other details will never be passed on to other parties and will be retained only for as long as we need them.

Your Email (required)We need this to be able to send you our quotation. Your email will not be shared with anyone.

What would you like us to do? (required)e.g. "Translation into Greek of user manual"

Your company or organization, if applicableOptional - we're not prying, this just helps us see if we've worked with another part of your organisation before which helps us identify the best translator for you

Telephone Also optional, but it will help us to resolve any queries more quickly with you so we can respond faster. We promise not to share this with anyone else unless needed (sometimes for interpreting), and we WON'T hassle you!

Can you tell us a bit more about what you need? Size, format etc?If you're unclear, don't worry - our friendly team is here to help so you're welcome to chat over, on 0800 783 4678!

Paypal, Paypal QR and card payment welcome!

Accepted Payments

You can upload a file to us below; we recommend zipping to protect the contents. Only one file can be uploaded, so please zip multiple files together. Maximum file size: 10MB. NB: LARGE FILES TAKE TIME TO UPLOAD. PLEASE WAIT FOR "MESSAGE SENT" CONFIRMATION (beneath Send button) BEFORE CLOSING THIS WINDOW!

To confirm that you are happy for us to use the information that you give us, in total confidence, in order to handle your request, please tick this box: Confirmed

Now click the Send button below and you're done!

Learn more about your confidentiality
Learn more about your GDPR protection

Occasionally browsers may not confirm sending is complete - don't panic, it will get through!

Cards accepted

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