“Fantastic. Patient was at ease and appointment relaxed. Patient wants to see your interpreter again for procedure” – NHS Teaching Hospital
Our confidential medical & hospital interpreting services offer our exceptionally helpful and supportive interpreters for in- and outpatient wards and clinics, GP surgeries, residential & community healthcare, and for the Mental Health sector.
Our professionally-qualified CRB/DBS-cleared interpreters are available in most languages, including BSL and SSE. We’ll work with you to arrange cost-saving interpreting grouping as far as possible, and we also offer professional medical translation services, including Braille transcription, to further assist your staff and patients.
“We consider your company to be the benchmark of best practice” – NHS Trust
Weak or clumsy medical interpreting will deter patients who have poor English from attending appointments. Where they do attend, medical outcomes are often less than ideal due to incomplete communication.
Most DNAs occur because patients fail to understand their appointment, forget it, or don’t believe they’ll be understood.
DNAs place an expensive strain on your resources, as well as depriving other patients of access to them. We offer in-language reminders (text or call) that not only remind patients of their appointment, but also reassure them that they’ll have good interpreting to support them. As a result DNAs are much less likely to occur. You can find more info in our Medical Interpreting Brochure (PDF, 158kb)
Healthcare environments are scary places, especially when you can’t communicate well. By ensuring easy communication between patient and care professional, our helpful and professional medical and hospital interpreter services help your professionals to achieve more effective consultations. That also makes patients more likely to follow medication and to attend follow-up appointments.
For the healthcare professional more effective consultations help to achieve better outcomes and also release more time to see more patients. Alongside that, less wasted time and reduced DNAs helps to improve the utilisation of valuable medical assets.
And on top of reduced costs and better outcomes, providing really good interpreting services also yields better patient trust, outcomes & user satisfaction. That in turn improves survey results, producing better rankings and potentially more investment.
Because through our 30 years’ experience we’ve built an exceptional UK-wide interpreter network in over 100 languages. Because our friendly team has delivered 1000’s of hours of much-complimented interpretation to private and public healthcare in surgeries, clinics, hospitals, social care, and the Mental Health sector. And because we’re recommended.
Here’s just some reasons why:
“We consider your company to be the benchmark of best practice”
“Lifeline have consistently proven a reliable and professional supplier. We’ve never experienced a single problem in over 100 assignments…”
“This is a fantastic and professional service that responds immediately…”
“Your company always provides a fantastic service!”